Support for MES - WorkStream by Applied Material Inc

Maintain and support WorkStream Open 6.0, 24 by 7 
  

On call support (via pager) to all production facilities.

Managing and prioritizing user requests (UR)

System investigation to resolve WorkStream report and application usage problems

Assisting production facilities personnel to implement new or modify existing facilities, products, routes, operations, lot traveler, screen bundles, user exits, and other WorkStream specific features

Monitor WorkStream jobs on 24x7 basis (some jobs monitored via SysAdmiral)

Developing and maintaining WorkStream custom reports using Unix shell scripts, COBOL, and Informix 4^th GL

Maintaining and supporting WorkStream interface systems (eg with finance department modules)

Extracting and publishing WorkStream data on company intranet Web sites

Submitting to management weekly activity reports summarizing all logged calls, summary of open and closed calls, including resolution time, and a monthly summary report with UR breakdown analysis by facility and TAT performance

Our team is managed by a WorkStream Outsource Manager who will be on site to attend to any service issues. Although our outsource operation is transparent to your IT management, we keep you updated through weekly meetings to review current issues and report on pending matters.

Our goal is to work with you to deliver outstanding WorkStream support services to all production facilities and fully leverage your substantial WorkStream investment in realizing improved factory floor management and manufacturing cost effectiveness.